UK data handling notes.

BFNG keeps missed-call recovery focused on the information needed to help a trade business respond to customer enquiries.

Practical data minimisation

BFNG captures information needed for missed-call recovery: caller number, job type, postcode, urgency, message content, callback status and reporting fields.

Purpose limitation

Caller data is used to help the trade business respond to the enquiry, manage callbacks and understand enquiry recovery. It is not sold to third parties.

SMS handling

Text messages are transactional and directly related to the caller’s attempted contact with the trade business.

Access and deletion

Customers can request reasonable access, correction or deletion of relevant stored lead data where lawful and practical.

Processor relationships

Telephony, SMS, hosting and form providers may process data on BFNG’s behalf for service delivery.