Privacy policy.

BFNG collects only the information needed to operate enquiry recovery and respond to enquiries.

Information collected

BFNG may collect business contact details, caller numbers, job details, postcodes, urgency, callback status, SMS history and enquiry messages where needed to operate the service.

How information is used

Information is used to send missed-call recovery messages, capture job enquiries, notify the trade business, manage callback reminders, produce enquiry recovery reports and respond to BFNG sales/support enquiries.

Data sharing

BFNG does not sell customer or caller data. Service providers may process data where required for SMS, call routing, hosting, analytics or form delivery.

Retention

Lead and call data is retained only as long as needed for service operation, reporting, support and legal/accounting requirements.

Contact

For privacy enquiries, contact BFNG using the website enquiry form.