Client Onboarding | BFNG Missed Call Text Back Setup

Who is the system being built for?

Business name Contact name

Contact email Contact mobile

Website, if any Google Business Profile, if any

This controls your customer form questions and SMS wording.

Main trade Emergency work?

Service areas / postcodes Working hours

Jobs you want Jobs you do not want

BFNG will normally walk you through call forwarding. Do not send phone-account passwords.

Main customer phone number Phone type

Network / phone provider Current missed-call behaviour

Preferred forwarding mode Best setup/test time

Tell BFNG where missed-call enquiries should go and who calls customers back.

Enquiry alert email Enquiry alert mobile

Who calls customers back? Target callback time

Preferred alert method

This controls what your missed callers see.

Business name to show in SMS Message tone

Callback promise Should the form ask for full address?

Extra questions you want customers asked

Standard setup uses a BFNG-hosted form. Client-domain setup can be added where needed.

Preferred form link Domain manager / website contact

Logo link, if available Brand colours, if any

Domain note: If you want a client-domain form later, BFNG usually only needs one DNS record added. Full website access is not normally required.

Confirm permission for BFNG to configure your missed-call recovery setup.

Anything else BFNG should know?

Submitting this form sends your setup details to BFNG securely through the enquiry backend and saves a copy for setup handling.

Stop paying for missed calls.